1. Introduction

Welcome to Furvonaa. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

2. Order Processing Time

Orders are processed during our regular business days, Monday through Friday.

Please allow 1–3 business days for order processing before shipment. Processing times may vary during holidays, promotional periods, or periods of high order volume.

Orders are not typically processed on weekends or public holidays.

3. Shipping Time

After your order has been shipped, estimated delivery times may vary depending on your location, shipping method, and carrier.

Estimated delivery times will be provided at checkout or communicated through your shipping confirmation when available.

Please note that delivery estimates are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, customs procedures, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your delivery address, order size, product type, and selected shipping method.

Any available free-shipping offers will be displayed on our website or at checkout, subject to the applicable terms and conditions.

5. Order Confirmation and Tracking

Once your order has been placed, you may receive an order confirmation email.

When your order ships, we may send a shipping confirmation containing tracking information, where available. Tracking updates may take some time to appear after the carrier receives your package.

Please use the tracking information provided to monitor your shipment.

6. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will try to make corrections before the order ships, but changes cannot be guaranteed after processing or dispatch.

Furvonaa is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by customers, subject to applicable law.

7. Delayed or Missing Shipments

Although we aim to deliver orders within the estimated timeframe, unexpected delays can occur.

If your order has not arrived within the estimated delivery window, please contact our customer support team. We will help you review the available tracking information and determine the appropriate next steps.

8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with your order number and relevant details. Photographs of damaged packaging or products may help us review your request.

We will work with you and the shipping carrier, where appropriate, to investigate the issue and determine an appropriate resolution under our policies and applicable law.

9. Incorrect Items

If you receive an incorrect item, please contact our support team with your order number and a description of the issue. We will review the situation and explain the available resolution options.

10. International Shipping and Customs

If international shipping is offered for your order, additional delivery time may be required due to customs inspections, import procedures, or local carrier operations.

Customers may be responsible for applicable customs duties, import taxes, or other charges unless otherwise stated at checkout or required by law.

International shipping availability depends on the destination and the products ordered.

11. Delivery Restrictions

Some products or destinations may have shipping restrictions. If we are unable to ship an order to the address provided, we will contact you regarding the available options.

12. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Business Name: Furvonaa
Phone: +1 206-526-2020
Email: support@furvonaa.store
Address: 6417 Roosevelt Way NE #103, Seattle, WA 98115, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)

Thank you for shopping with Furvonaa. We appreciate your business and look forward to serving you.